Customer policy

Returns and refunds

Our products are made from the design, product, size, and quantities approved by the customer at checkout.

Last updated September 16, 2026

Custom products

Because each item is custom made, we generally cannot accept returns for a change of mind, an incorrectly selected size, or design choices approved by the customer.

Damage, defects, or order errors

If an item arrives damaged, has a manufacturing defect, or is materially different from the submitted order, contact us as soon as possible. Include the order reference and clear photos. We will review the issue and, when appropriate, provide a replacement, correction, or refund.

Cancellations and changes

Contact us immediately if you need to cancel or change an order. A cancellation or change may be possible before production begins, but it cannot be guaranteed after custom production has started.

Requesting help

Email mqdrva@gmail.com. Approved refunds are returned to the original payment method. Processing time after approval depends on the payment provider.